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Frequently Asked Questions

For your convenience, I've put together a list of some common questions and answers. If you can't find what you are looking for, I am happy to answer questions so please reach out!

Smiling Baby

What is your new patient intake procedure?

Contact me through email, phone or text to arrange an appointment time. I will send you two intake forms to be filled out before the beginning of our visit - one with your own information and one with baby's information.  You are both considered patients!  If you are unsure of whether my services may be helpful for you,  I am happy to offer a phone or video consultation so we can chat!

What can I expect on my first appointment?

After arranging an appointment time, I will come to your home with all the necessary equipment.  You can choose the location inside your home where we work together, preferably with access to an area where you can lie down on your side if needed (a couch is fine) and has an electrical plug nearby.  I will assess both you and the baby and observe a feed if possible.  Therapeutic ultrasound treatment will be administered when indicated and the block will be re-assessed afterward.  

How long does a visit last and how many visits will I need?

Blocked breast ducts typically respond quickly to treatment, usually requiring 1-3 treatments, preferably on consecutive days.  The visit will typically last approximately 45 minutes to an hour.

I am exclusively pumping and bottle feeding and have a blocked duct.  Can you still help?

Absolutely!  My practice is a no-judgement zone.  I am here to help parents with whatever method they choose to feed their baby.  Assessment and treatment will be tailored to the specific needs of mum and baby.

What are your COVID policies?

My practice is in compliance with the current policies provided by the Ontario Ministry of Health (Public Health Ontario) and Ottawa Public Health's guidelines.  I am fully vaccinated and maintain up-to date booster doses.  I wear a mask during the appointment, and I bring hand sanitizer and wear gloves during assessment and treatment to keep mum and baby safe.  Masks are optional for you.

What forms of payment do you accept and is the treatment covered under insurance?

Payment is due at the end of the visit and can by made by either cash or etransfer to:

I will provide you with a receipt that can be submitted to your insurance company for re-imbursement through your physiotherapy extended health benefit coverage.

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